This workshop is designed for employees who are or may become Contact Officers. 

Family and domestic violence is not just a private matter. An employee experiencing family and domestic violence may experience heightened financial pressure, homelessness, isolation, helplessness and even a sense of embarrassment. Without appropriate support and assistance, there can also be significant implications for the workplace.

This two day program covers practical tools and techniques that every leader needs. Leading Hands and Supervisors will be introduced to the essential elements of leading people at work and ensuring compliance with relevant workplace legislation.

Navigating employment awards can be a perplexing task. Recent changes to some Awards might be confusing and perhaps you are unsure which path to follow. Ai Group's Digital Classroom^® is pleased to offer 1.5-hour sessions which explore the current Awards in detail.

Managing workers compensation across multiple jurisdictions can be a difficult task. Recognising the challenges, Ai Group has developed an online training program in our Digital Classroom^®, supported by an easy to follow resource tool, which will enable you to confidently navigate through the legislative and administrative requirements for these five states - NSW, QLD, SA, VIC and WA.

The course has been broken down into short sessions and is structured so you will attend 4 x 2 hour sessions over a two week period.

This two day program covers practical tools and techniques that every leader needs. Leading Hands and Supervisors will be introduced to the essential elements of leading people at work and ensuring compliance with relevant workplace legislation.

Navigating employment awards can be a perplexing task. Recent changes to some Awards might be confusing and perhaps you are unsure which path to follow. Ai Group's Digital Classroom^® is pleased to offer 1.5-hour sessions which explore the current Awards in detail.

The purpose of this topic is to introduce participants (managers/supervisors) to the theory on conflict, and how to develop the skills needed to assist them in dealing with conflict and difficult people in your work setting.

This 2-hour online course is designed for team leaders and small business owners, guiding them on how to work securely and prevent common cyber-attacks against their organisation.

The course will cover ways data can leak, be lost, or stolen from your organisation, and provide strategies to manage and mitigate these risks.

This 2-hour online course will empower you with the fundamentals needed to secure yourself against common cyber-threats.

The session will dive into the simple and effective measures you must have in place to protect your personal data—practical no-cost steps you can implement immediately to reduce your risk.

A toolbox meeting is used to inform employees on topics related to the safety, operational matters, quality, and productivity.

An effective toolbox meeting is one of the most vital methods of proactive communication and consultation within any organisation. However, sometimes these meeting fall short of the mark bringing significant risk.

These programs will introduce or equipe your leading hands, supervisors or managers with the techniques and skills needed to plan and conduct effective and productive toolbox meetings.

This one day program helps participants successfully transition from worker to the Leading Hand role. Participants will learn how to get the best out of their team, get the work done through planning and delegation and apply effective consultation processes to solve problems.

This program is designed to equip your managers to manage poor performance and misconduct in a legally compliant way and minimise the risk of successful claims being made against your business.

The course has been broken down into short sessions and is structured so you will attend 3 x 1.5 hour sessions over a three week period.

This one day program helps participants successfully transition from worker to the Leading Hand role. Participants will learn how to get the best out of their team, get the work done through planning and delegation and apply effective consultation processes to solve problems.

The purpose of this topic is to assist participants to develop emotional intelligence competencies that should help improve relationships with others.